Due to all products being made to order, we unfortunately do not accept returns or exchanges. Please ensure that any measurements of your pet are as accurate as possible before placing bandana orders to avoid any sizing errors.

Processing Times:
Bandanas, apparel, glassware, accessories: 3-5 business days.
Biothane products: 5-7 business days.

Please keep in mind these timeframes are from when the order was placed up until it ships. As each item is handmade, delays can occur, but we do try to stay as true as possible to our said timeframes. 
Once orders are fulfilled and handed to the post office, we no longer have control over what happens en route to your destination. We are not responsible for lost, stolen, or damaged packages once the package has left our facility. 

Order Issues:
Please make sure to inspect your order upon receiving it, and contact us imm
ediately should any issues occur, so we are able to help you as best as we can!

Fabric Placement Disclaimer:
As all items are handmade, fabric placement of products may vary slightly as no two products will ever be identical.